PRIVACY POLICY
INTRODUCTION
The domain name “www.frolicone.com” is owned and operated by (“FrolicOne” or “We” or “Us”). We really value the trust you have on us. Accordingly, we are committed to maintaining the highest standards with respect to secure transactions and the protection of customer information.
This Privacy Policy (“Policy”) sets forth the categories of personal information we collect from users, the purposes for which such information is collected, the manner in which it is used, the parties with whom it may be shared, and the options available to customers concerning its use. We shall not disclose personal or sensitive information provided by the user, except in accordance with this Policy or as otherwise permitted by applicable law. By continuing to access or use this Site, you expressly consent to the terms outlined herein. If you do not agree with any of these provisions, you are advised not to use the Site.
We reserve the right to amend, revise, or otherwise modify this Policy at our sole discretion, at any time, without prior notice. Continued use of the Site following the posting of any such changes shall constitute your acceptance of the revised Policy and agreement to be bound thereby. Should you discontinue use of the Site after a Policy change but take no action concerning your personal or sensitive information retained with us, such information shall continue to be governed by the Policy in effect at the time it was originally collected. It remains your responsibility to review this Policy periodically to remain informed of any amendments.
INFORMATION WE COLLECT
We may gather personally identifiable information that you voluntarily provide in various ways, including but not limited to: when creating an account on the Site, communicating with us via telephone, email, or live chat, participating in contests, promotions, or surveys, utilizing gift card services(when available), or attending our events. Such information may include, without limitation, your name, email and postal addresses, telephone numbers, payment card details, shipping information of recipients (including addresses and contact numbers), IP addresses, product preferences, opinions, and other personal choices (“Personal Information”). Additionally, when you interact with our Site, social media channels, or mobile applications, we may automatically collect certain device or usage information through technologies such as cookies, server logs, and web beacons.
In certain instances, you may also provide sensitive categories of information, including but not limited to financial details (e.g., bank account, credit or debit card numbers, or other payment instrument data), account passwords, medical history, physical or mental health condition, gender, and other comparable information (“Sensitive Information”) in order to access or use specific services on the Site.
We may further maintain records of your product interests and, where applicable, obtain information about you through our current and future affiliates.
This Site is intended solely for use by individuals aged 18 years or older. Persons under 18 may browse the Site but must not make purchases, register an account, or submit any Personal Information. We, including our affiliates and partners, do not knowingly collect information from minors. In the event a minor wrongfully uses the Site and submits information, the parent or legal guardian shall bear full responsibility and liability for any damages or consequences arising therefrom.
WHAT IS THE PURPOSES FOR WHICH THE PERSONAL AND SENSITIVE INFORMATION IS COLLECTED
Frolic One may use your Personal Information collected:
Send you or your friends, relatives or associates, products that you have ordered;
Process gift card transaction;
Help us learn more about your shopping preferences; or conduct marketing and performance research to assist us in measuring our customer services, benchmarking our performance and to help us improve your shopping experiences and product offerings.
DISCLOSURE OF PERSONAL AND SENSITIVE INFORMATION
Access to your Personal and Sensitive Information shall be restricted solely to individuals duly authorized by us. Such information may be disclosed or shared under the following circumstances:
- Affiliates and Service Providers – We may share your information with our affiliates and with service providers engaged to perform functions on our behalf, including but not limited to partners providing different product related services. These entities are bound to use such information strictly for the purposes of rendering the contracted services or fulfilling legal requirements, and not for their independent use.
- Third Parties with Consent – Information may also be shared with third parties where you have expressly consented to such disclosure (for instance, information shared through social media integrations such as Facebook applications).
- Business Transactions – We do not rent, sell, or otherwise commercially exploit your Personal or Sensitive Information. However, in the event of a merger, acquisition, restructuring, sale of business or substantially all of our assets, or similar corporate transaction, we may transfer such information to the relevant acquiring or successor entity. The recipient shall be entitled to use the information in accordance with this Policy and for purposes connected to evaluating or managing the transaction and subsequent business operations.
- Legal Obligations – Notwithstanding the above, we reserve the right to disclose Personal or Sensitive Information where such disclosure is required under applicable law, regulation, judicial process, or by government authorities, without prior notice or consent from the user.
COOKIES
We may utilize cookies and similar technologies to monitor your preferences and activities on the Site. A “cookie” is a small text file placed on your device by a website, enabling the storage of information that enhances and personalizes your browsing experience. These may record details such as login credentials, frequency of visits, pages viewed, and other interactions with the Site. The use of cookies is a standard industry practice employed by most websites to improve user convenience and service efficiency.
While most internet browsers are configured to accept cookies by default, you may adjust your browser settings to refuse or disable them. Please note, however, that disabling cookies may affect the functionality and performance of certain features of the Site.
By continuing to access or use the Site without disabling cookies, you acknowledge and consent to our use of cookies as described herein.
RETENTION OF PERSONAL AND SENSITIVE INFORMATION
Your Personal and Sensitive Information shall be retained only for the duration necessary to fulfill the purposes for which it was collected, or as otherwise required or permitted under applicable laws and regulatory obligations. Such retention may also extend where necessary to satisfy legal, administrative, accounting, or reporting requirements. All such data shall be handled in accordance with this Privacy Policy and protected against unauthorized access or disclosure.
We further implement and maintain appropriate administrative, technical, and physical safeguards to ensure protection of your Personal and Sensitive Information against accidental, unlawful, or unauthorized destruction, loss, alteration, access, disclosure, or misuse.
OPT-
Users of the Site have the right to decline or discontinue receiving promotional or marketing communications from us. Should you prefer not to receive such communications, you may exercise this option by reaching out to us at the Email – support@frolicone.com
WITHDRAWAL OF CONSENT
In the event you have previously granted consent for the collection, use, or disclosure of your Personal and Sensitive Information as set forth in this Policy, you reserve the right to revoke such consent at any time. This withdrawal may be effected by notifying us through the communication channels specified herein.
SECURITY
We are committed to maintaining the security, accuracy, and currency of your Personal and Sensitive Information, in so far as it is reasonably necessary for the purposes for which such information was collected. Recognizing the importance you place on the protection of your information, we have implemented reasonable administrative, technical, and physical safeguards to prevent unauthorized access, misuse, alteration, or disclosure of such information. In addition, we provide you the ability to review and update your information as needed.
Not withstanding the above, we shall not be responsible or liable for any loss, damage (whether direct, indirect, incidental, or consequential), or harm suffered by you arising out of unauthorized access to, or misuse of, your Personal or Sensitive Information by any third party.
By accessing and using our website, you (the visitor) acknowledge and agree that third-party service providers may process your IP address to determine your location for the purpose of enabling currency conversion. You further consent to such information being stored in a session cookie within your browser (a temporary cookie that is deleted once you close your browser). This functionality is intended to ensure that the selected currency remains consistent while browsing our website, thereby displaying prices in your local currency.
CONTACT INFORMATION
Customer Service Desk
E-mail id: support@frolicone.com
Ph. No.: 8630957113
Contact Days: Monday to Saturday (09.00 a.m. to 07:00 p.m.)